Privacy Policy

1. Who We Are

IPTVBoxSmart operates the website and related support channels for users who want information about plans, device compatibility, setup help, and general support.

If you have questions about this Privacy Policy, you can contact us at:

Email: care@iptvboxsmart.com

2. Information We Collect

We may collect personal information that you provide directly to us, as well as certain technical information collected automatically when you use our website.

Information you provide directly

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  Your name, if you provide it
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  Your email address
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  Your WhatsApp or contact details when you message us
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  Your device information if you ask for setup help
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  Any message content, screenshots, or support details you send to us

Information collected automatically

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  IP address
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  Browser type and device type
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  Pages visited and time spent on the website
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  Basic usage and analytics data through cookies or similar technologies

3. How We Use Your Information

We may use the information we collect for the following purposes:

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  To respond to your questions and support requests
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  To provide setup guidance and device-related help
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  To communicate with you about plans, free trial requests, or service-related matters
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  To improve the website, page performance, and user experience
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  To maintain website security and help prevent fraud, misuse, or unauthorized activity

4. Cookies and Similar Technologies

Our website may use cookies or similar technologies to improve performance, remember preferences, and understand how visitors use the site.

Cookies may help us measure traffic, analyze page usage, and improve how our website works. You can usually control cookies through your browser settings.

5. WhatsApp, Email, and Third-Party Communications

If you contact us through WhatsApp or email, we may receive and store the information you send, including your contact details and message content.

Communications sent through third-party platforms such as WhatsApp are also subject to the privacy practices of those platforms. We are not responsible for the privacy practices of third-party services we do not control.

6. How We Share Information

We do not sell your personal information. We may share information only when necessary in limited situations, such as:

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  With service providers who help us operate the website or support communications
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  To comply with legal obligations, lawful requests, or to protect our rights
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  To prevent fraud, abuse, or security issues

7. Data Retention

We keep personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including support, communication, recordkeeping, security, and legal obligations.

8. Data Security

We take reasonable measures to help protect personal information from unauthorized access, misuse, alteration, or disclosure. However, no method of online transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

9. Your Rights and Choices

Depending on where you are located, you may have rights regarding your personal information, such as requesting access, correction, or deletion of certain information.

To make a privacy-related request, contact us at care@iptvboxsmart.com.

10. Children’s Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can review and remove it where appropriate.

11. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or policies of third-party websites.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page and revise the “Last updated” date above.